,Total Quality Management ,2nd ed , Upper : Prentice Hall: Saddle River , 1999 ,P
,Total Quality Management ,2nd ed

, Upper : Prentice Hall: Saddle River , 1999 ,P.

24
5 معلومات حول مفهوم الجودة
Brown , Organizational Culture , 2nd ed
الجودة الشاملة… المفهوم و فلسفة التطبيق
20- Lennart Sandholm, Op cit, P
جامعة بابل
,Total Quality Management ,2nd ed
, Essex: Pearson Education Limited , 1998 , 9 , Upper Saddle River : Prentice — Hall , 1999 ,p
, Essex: Pearson Education Limited , 1998 , 9 Brown , Organizational Culture , 2nd ed

11- Lennart Sandholm, Total Quality Management, Sweden: Student litterature, Lund, 2000 , PP.

9
جامعة بابل
11- Lennart Sandholm, Total Quality Management, Sweden: Student litterature, Lund, 2000 , PP
جامعة بابل
, Upper Saddle River : Prentice — Hall , 1999 ,p
جامعة بابل
9- Stephen Harrision, Total Quality Management, Public Administration Quarterly, Vol 16 No